Frequently Asked Questions

MOQ depends on product and configuration. Selected standard systems may support low-volume evaluation or pilot orders, subject to availability and supplier requirements. OEM/ODM and customized configurations may have different MOQ requirements.

Sample or pilot orders are available for selected standard configurations, subject to availability. Provide UAV model, application, required power, cable length, quantity and destination. Testing with the actual UAV and payload is recommended before larger orders.

Send the UAV model, application, altitude, payload, tether length, target quantity and destination country. Available specifications or photos can help us identify a suitable configuration and prepare a quotation.

Yes. Share the UAV model and mission requirements. XINLV can help identify the required ground power, tether cable and airborne power configuration; the final configuration is confirmed after technical review.

Lead time depends on product, configuration, stock status and customization. Standard stock items may be prepared faster; customized systems require technical confirmation and production time. The confirmed lead time is stated in the quotation or order confirmation.

Payment terms depend on product, order value, customization and transaction arrangement. T/T bank transfer is available for applicable international B2B orders. Agreed terms are confirmed in the quotation and proforma invoice.

Selected standard configurations can be evaluated through small pilot orders, subject to availability and supplier requirements. Pilot testing allows customers to verify compatibility, installation and operation before larger quantities.

Yes. We can discuss standard supply, configuration matching, documentation, spare-parts planning and other support required by distributors or resellers. Commercial terms depend on product, market and expected volume.

OEM/ODM support is available for selected systems and components, subject to technical feasibility, supplier capability and order quantity. Potential customization includes cable length, connectors, mounting interfaces, power rating, airborne modules, labeling, packaging and documentation.

Private labeling may be available for selected products depending on manufacturer capability and order quantity. Options can include logo, labels, packaging, manuals and product documentation.

Selected configurations can support customized cable lengths or connectors, subject to technical compatibility and supplier capability. Custom requirements should be confirmed before quotation.

XINLV can evaluate custom projects based on available technical information and supplier capabilities. A preliminary evaluation normally requires UAV specifications, power requirements, payload, interface information, altitude, cable length and target quantity.

Yes. XINLV supports international export coordination for applicable UAV tethered power systems and related equipment. Shipping depends on destination, product type, package dimensions, regulations and agreed Incoterms.

Available documents depend on product and destination. Typical shipment documents may include commercial invoice, packing list and applicable technical or compliance documents. Requirements are confirmed for each order.

We can provide available product and shipment documentation and coordinate with logistics providers or manufacturers where applicable. Import duties, local taxes, permits and final customs requirements are determined by the destination country and importer.

Packaging depends on system and shipping method. The ground unit, tether cable, airborne module and accessories should be protected against mechanical damage and environmental exposure. Final packing arrangements are confirmed before shipment.

For applicable products, XINLV can coordinate appearance inspection, power-on testing, configuration verification and cable or connector inspection. Inspection photos or test information can be provided when available and agreed for the order.

Test photos or short videos can be provided for applicable orders when agreed as part of pre-shipment inspection. Availability depends on product and supplier testing capability.

The confirmed quotation or configuration sheet should be checked against the shipment, including UAV model, power rating, cable length, interfaces and agreed accessories. XINLV coordinates with the supplier to reduce configuration errors before dispatch.

Yes. For technical projects, a configuration sheet can confirm UAV platform, ground power unit, tether cable, airborne power module, interfaces and other key components before order confirmation.

Support may include installation guidance, remote troubleshooting, spare-parts coordination and warranty handling for applicable products. When manufacturer-level analysis is required, XINLV coordinates with the relevant supplier and follows the case through resolution.

Stop operation if the issue involves abnormal power, overheating, electrical damage or another safety concern. Contact XINLV with model, serial number, error information, photos and video if available. We use this information for initial diagnosis and determine the next step.

Spare-parts availability depends on the system. Depending on configuration, replacement components may include tether cables, airborne modules, connectors, ground power components and other system-specific parts. We can recommend a spare-parts package for long-term operation.

Warranty terms vary by product and manufacturer. The applicable warranty period, coverage and exclusions should be confirmed in the quotation or order documentation before purchase. Warranty cases may require product information, purchase records and evidence such as photos or videos.

Not necessarily. Some issues may be resolved through remote troubleshooting or replacement of a specific component. If factory inspection is required, XINLV coordinates the appropriate process according to warranty terms and technical assessment.

XINLV acts as the coordination point for applicable warranty cases: collecting information, arranging initial diagnosis, communicating with the manufacturer when necessary, and coordinating repair, replacement or another agreed resolution.

Contact XINLV with the product model, order information and issue description. Photos, videos and error information help accelerate the initial assessment.

Yes. For repeat customers, we can maintain the confirmed configuration and coordinate future orders, documentation, spare-parts requirements and supplier communication. Long-term arrangements depend on availability, manufacturer capability and agreed commercial terms.

Yes. XINLV can evaluate related UAV power and mission-support equipment according to application, technical fit, supplier capability, quality requirements and commercial feasibility.

XINLV focuses on configuration matching, supplier coordination, export support and after-sales communication. For projects involving multiple options or a complete configuration, one coordination point can simplify technical and commercial communication. The value depends on the project requirements.

A tethered UAV power system provides continuous electrical power to a drone from a ground-based power unit through a tether cable. A typical system includes a ground power unit, high-voltage tether cable, airborne power module and UAV interface. It is designed for missions requiring extended or persistent airborne operation, including security surveillance, emergency lighting, public safety and infrastructure monitoring.

The main advantage is extended airborne operation without routine battery replacement. A battery-powered drone normally needs to land when its battery reaches its operational limit, while a properly configured tethered UAV receives continuous ground power while airborne. The choice depends on the mission requirements.

Duration depends on the UAV, payload, tether system, ground power source and environment. A tethered system is designed to provide continuous ground power, so mission duration is not determined solely by onboard battery capacity. XINLV evaluates the actual configuration before recommending a system.

In many configurations, the UAV retains its onboard battery for platform compatibility and power management while the tethered system provides the primary continuous power source. The exact architecture must be confirmed for the specific UAV and airborne module.

Typical applications include persistent security surveillance, emergency lighting, fire and rescue, disaster response, infrastructure monitoring, public safety, temporary communications, event monitoring and industrial site monitoring.

XINLV offers configurations for selected DJI platforms, including Mavic 3, Matrice 4, Matrice 30, Matrice 350, Matrice 400, Matrice 400H, FlyCart 30 and FlyCart 100, as well as selected custom and universal UAV configurations. Compatibility depends on platform, power, interface, payload and mission requirements.

Yes. XINLV can evaluate non-DJI UAV platforms subject to technical compatibility. Useful information includes UAV model, maximum takeoff weight, operating voltage, power consumption, payload, required altitude and tether length.

Selection should consider UAV power consumption, payload, altitude, tether length, interface, ground power source and operating environment. XINLV evaluates these factors before confirming a configuration.

In many cases an existing UAV can be integrated, but compatibility must be confirmed. Evaluation normally covers power architecture, mounting, airborne module, cable routing and payload configuration.

Yes, when the total UAV and payload power requirement remains within the system rating and the payload can be safely integrated. Potential payloads include searchlights, EO/IR cameras, loudspeakers, communication equipment and industrial sensors.

Evaluate UAV operating power, payload power, airborne conversion losses and an appropriate operating margin. The complete UAV and payload configuration should be assessed rather than sizing the system from the payload alone.

Cable length varies by configuration and mission. The correct length depends on required altitude, UAV power, cable weight, voltage architecture, ground environment and safety requirements.

Yes. Cable length and weight can affect payload and flight performance. Longer cables may add weight and electrical losses, so length should be evaluated together with UAV payload, altitude and power requirements.

The response depends on the UAV, airborne power module and backup-power architecture. Some configurations can include power-loss protection or backup battery management. XINLV confirms the applicable protection strategy during configuration.

Yes, where the generator's voltage, continuous output, waveform, stability and other electrical characteristics meet system requirements. Generator selection should consider continuous and peak output, voltage, frequency and power quality.

Installation complexity depends on the UAV and system. A typical system includes ground power, tether cable, airborne power module and UAV interface. XINLV provides applicable installation instructions and remote technical support.

The tether connects the ground power system to an airborne power module installed on the UAV. Connector, mounting, cable routing and module design vary by UAV model.

Safe operation depends on correct system design, installation, grounding, protection and operating procedures. Customers should use specified components and follow the applicable technical and safety documentation.

Environmental limits depend on the complete UAV and tether configuration. Customers should confirm the applicable weather, temperature, dust and wind ratings for the selected system rather than assuming one component determines the whole system.

Yes. The tether adds weight and aerodynamic drag, which can affect maneuverability and operating altitude. The effect depends on cable length, weight, UAV size, wind and payload.

Available documents may include specifications, installation instructions, wiring diagrams, user manuals, test information, available certifications and spare-parts information, depending on the product and manufacturer.

Please provide UAV model, maximum takeoff weight, operating voltage or power, payload, required altitude, desired tether length, mission type and destination country. Photos of the UAV and existing interfaces are useful when available.

For initial diagnosis, XINLV may request product model, serial number, UAV model, error information, photos and a short video. We then determine whether the issue can be resolved remotely, through component replacement or through manufacturer-level analysis.

When factory-level analysis is required, XINLV coordinates with the relevant manufacturer and follows the case through technical resolution, giving the customer one support channel.